Interactive Customer Journey Heatmap Visualizer 1

The heatmap displays engagement scores (0-100), conversion rates, drop-off percentages, time spent at each touchpoint, and journey velocity. Color intensity represents engagement levels, while overlays show conversion funnels and critical paths.

It automatically highlights areas with high drop-off rates (>30%), low engagement scores (<40), or significant delays between stages. Anomaly detection algorithms flag unusual patterns compared to successful journey baselines.

Yes, the timeline slider allows historical comparison, and the comparison mode enables side-by-side visualization of different customer segments, time periods, or A/B test results within the same interface.

Click any cell to see detailed journey flows, hover for instant metrics, use the path tracer to follow specific journeys, and enable the optimal path overlay to see the most successful routes to conversion.

It tracks cross-channel transitions with flow arrows, shows channel switching patterns, and calculates channel attribution scores. The unified view helps identify where customers move between touchpoints.

Export the heatmap as high-resolution PNG or scalable SVG, download raw data as CSV, generate PDF reports with insights, or share interactive links with stakeholders.